Taishin FHC Corporate Social Responsibility Report 2019

101 Green Operation Acation Plans and Results 1.Paperless Promotion 2.Water Resources 3.Waste Management Paperless Achievements in Recent Years Water Usage and Intensity Year 2017 2018 2019 Cumulative paper saving(sheets) 16,911,686 20,470,074 21,671,773 Cumulative CO 2 emission reduction (ton) 359 435 461 Item 2017 2016 2015 Unit 2018 2019 Waterusage 140,266 139,194 141,670 Waterusage intensity Kiloliter Kiloliter/ perperson 16.20 16.04 144,056 15.38 14.65 137,700 13.93 Following a digital development strategy, Taishin is committed to reducing paper consumption during its operational processes through creative innovation proposals and business process management (BPM) improvements. Three major channels, namely system upgrading and optimization, paperless business processes, and electronic invoicing help us move toward a paperless office. In recent years, the main direction of optimization has been to transition to online applications, push notifica - tions and electronic file transfer, and turning manual paperwork into API connection, etc. This has not only saved a lot of paper, but has also simplified operations and has improved speed and efficiency. In 2019, action items in this regard included credit loan marketing, newsletters, online deposit loans for existing depositors, and the e-contracts for credit loans. The total amount of paper saved throughout the year was 1,201,699 sheets, equivalent to a carbon emission reduction of 26 tons CO 2 e during the contract lifecycles (in accordance with the Environmental Protection Administration’s Environment Resource Database: Primary Wood Pulp Photocopy Paper 4.24 kgCO 2 e/kg, with each sheet of paper estimated at 5g). In addition, Taishin implemented a bank-wide "taxi sharing system" in 2008 as a means to encourage taxi ride-sharing for energy reduction. Given the increased popularity of mobile APPs, in 2018 Taishin collaborated further with taxi companies to create a "Taxi Claim System" offering online approval and APP payment features that not only eliminate the need for printed paper, but increase the chances of ride-sharing as well. Following the successful trial run by employees of the General Affairs Department in 2018, the system has been implemented throughout the finan - cial group in 2019, saving the printing of 189,336 sheets of taxi receipt this year. Taishin sources its water entirely from Taiwan Water Corporation; it uses no ground water or water from other sources. All wastewater is disposed through the sewage system. In addition to promoting water conservation awareness, Taishin inspects equipment on a daily basis to check for leaks so that repairs can be made to reduce wastage. We have also upgraded our sanitation facilities with dual-flush toilet, water-saving tap, and dispense controls to make the most efficient use of limited water resource. The total water consumption of Taishin in 2019 was 137,700 kiloliters, and the average water consump- tion per person was 13.93 kiloliters, with a decrease of 4.9% from 2018. In addition to reducing unnecessary expense, it is more important to value environmental resources, so that all employees can have a deeper understanding of the importance of water resources. As part of the organization's waste management practices, Taishin encourages employ- ees to bring their own bottles instead of using disposable cups, print paper on two sides and recycle/reuse where possible, and dispose stationery into designated recycling boxes. Through real action, we aim to reduce waste and make the most efficient use of our resources. Taishin sorts waste on a daily basis, and commissions certified contractors to collect non-recyclable general waste for incineration. Recyclable and reusable waste is first sorted by employees and then collected by certified contractors for proper treatment. Total volume of waste produced in 2019 was 732.64 tons, dvided into non-recyclable domestic waste and recyclable resources. Taishin recycles iron, aluminum can, PET bottle, paper and hard drive; since 2019, additional categories such as fluorescent light, battery and toner will be added to the list to facilitate reuse and renewal, and thereby reduce impact of waste on the environment.