Taishin FHC Corporate Social Responsibility Report 2019

128 Stakeholder Engagement Shareholders / Investors / Rating agencies/ Analysts Competent authorities Community Media Suppliers ● Immediately: IR email/hotline, website ● Monthly: Market Observation Post System ● Quarterly: Investor seminars, Roadshow/IR Conference ● Annually: Shareholders meeting ● Irregularly : Physical mail and replies ● Recorded a net after-tax profit of TWD 14.49 billion in 2019, an annual growth of 12%, after-tax earnings per share of TWD 1.19, a return on shareholders’ equity of 9.54%, and a net share value of TWD 12.86 at the end of the year. ● Allocates at least 50% of distributable earnings as dividend, and the amount of dividends distributed in the last 3 years shall be at least 80% of distributable earnings. ● Establishs Ethical Corporate Management Best Practice Principles and Employee Code of Conduct to create an honest and fair working environment. ● Business Integrity ● Corporate Governance ● Risk Management Investors’ / shareholders’ trust and support provide the foundation for the business survival and growth, which Taishin returns with exceptional governance Inclusion in Both Dow Jones Sustainability Indices (DJSI) World and DJSI Emerging Markets for 2 consecutive years since 2018. ● Immediately : Phone, e-mail or physical mail and reply ● Irregulalyr : Policy seminars and confer- ences, Supervision and inspection exercises ● Immediately (contract renewed or newly): Supplier Commitment Statement ● Annually: human rights risk questionnaire and education, Supplier self-assessment questionnaire ● Irregularly: business seminars, price negotiation meetings ● Has zero tolerance to employees who commit major violation against work ethics, and report incident and assist the competent authority in various investigations. ● All existing directors have met the requirements of "Directions for the Implementation of Continuing Education for Directors and Supervisors of TWSE Listed and TPEx Listed Compa- nies." ● Reviews the Risk Management Policy, risk appetite, limit transfer, and the integrated risk management report. ● Recorded a net after-tax profit of TWD 14.49 billion in 2019. ● Engaged certified public accountants to perform a special audit on personal information protection in 2019, for which the CPAs issued a statement. ● Has robust customer complaint procedure. ● Corporate Governance ● Business Integrity ● Risk Management and Internal Control ● Business Performance ● Privacy Protection ● Customer Relationship Management Government policy and supervisory intensity directly affect the ways business operate and grow; Taishin adopts the principle of delivering top-notch performance under strict compliance with relevant laws High-quality materials, equipment and stable working relationships are helpful for maintaining business operations and building a sustainable supply chain ● Twice a week: Friday Noon Concerts ● Monthly: e-newsletter fo Taishin Charity Foundation ● Annually: Christmas / Lunar new year festivals,: Taishin Aart Award: Power of Love campaign ● Irregularly: community investment seminars: financial education camps, Taishin Volunteer events, activities related to charity/ arts/ sports/ academic etc. ● Immediately :Press conference or seminar, Spokesperson policy ● Irregularly: Media gathering ● Focus on charity and welfare, arts and culture, sports sponsorship and academic exchange ● Has Ethical Corporate Management Best Practice Principles. ● Actively build the cross-industry alliances to support core businesses and cooperate with FinTech. ● Social Involvement ● Business Integrity ● FinTech/ Digital Innovation ● Publishs press releases or statements on major issues ● FinTech/ Digital Innovation ● Corporate Governance ● Business Performance Opinions of the commu- nity and general public provide businesses with the motivation to direct attention towards public interest and cater for the benefits of the communi - ty and local residents Conveying correct information to the general public helps maintain positive corporate image Communicates important information in a timely manner, reducing damage to the Company because of incorrect information Brand preference and recognition :88% Held our first supplier conference in October 2019 to address human rights and environ- mental protection. Ranked among Top 5% of TWSE-listed companies and first ranking which is top 10% of the financial industry by TWSE in the 5th Corporate Governance Evaluation in 2019 Stakeholders Significance to Taishin Communication Channels Main Concerned Topics Corresponding Contents Communication Resluts