Taishin FHC Corporate Social Responsibility Report 2019

26 Sustainable Governance Training in previous years Training and Education Supervision Note: Course enrollments and training hours increased significantly in 2018 due to regulatory requirements. Year 2016 2017 2018 2019 12,316 7,121.24 13,286 7,438.46 21,746 30,265.35 13,764 31,060.22 Course enrollments Total training hours Enforcement of Business Integrity Reporting channels New employees All staff Taishin has Ethical Corporate Management Best Practice Principles in place to support its integrity culture. The principle applies to directors, managers and employees of the Company as well as subsidiaries and other directly and indirectly controlled businesses or entities. Taishin employees are prohibited from offering, committing, requesting or accepting any illegitimate benefits, or involving in any conducts that would be construed as dishonest, illegal or in breach of trust, whether directly or indirectly, while carrying out their duties. Meanwhile, Taishin also has Employee Code of Conduct in place that outline employees' duties to report the abovementioned misconducts. All Taishin employees are required to read and sign declarations to comply with the above guidelines when commencing employment, whereas existing employees are required to read the documents online on a quarterly basis to ensure ongoing comprehension with the underlying terms. The Company has a set of "Taishin Financial Holding Employee Discipline Guidelines" in place, and any employees who violate internal/external rules or the "Employee Code of Conduct" will be zero tolerance and subjected to disciplinary review by the financial holding company's Personnel Review Committee. Employees may be dismissed at the discretion of the Personnel Review Committee if they are found to have committed serious offense. The organization saw an increase in the number of offenses in 2019 due to the increased internal checks on high-risk violations (such as failure to check customer identity, protect customer transaction documents, etc.) and the tightened review criteria. A total of 12 employees were dismissed for violation of work rules. To encourage report of violations and dishonest conducts, Taishin has implemented a broad variety of communication channels (including hotline, e-mail and physical mailbox) and taken actions to protect employees from retaliation and discrimination for reporting misconduct or participating/assisting in the investigation. In 2019, internal corporate integrity courses received 13,764 enrollments and delivered 31,060.22 hours of training in total. 100% of employees had completed their training during the year. All new employees are required to complete courses on corporate ethics, anti-corruption and anti-bribery, held on a monthly basis, in order to promote more in-depth understanding of the Company's behavior guidelines. In 2019, the above courses received 4,886 enrollments and delivered 4,426.22 hours of training in total. 100% of new employees had completed their training during the year. Through mandatory courses and regular Intranet publications, the Company communicates with employees on a quarterly basis to enhance compliance awareness. In 2019, internal corporate integrity courses received 8,878 enrollments and delivered 26,634 hours of training to the above employees. 100% of the above employees had completed their training during the year.