Taishin FHC Corporate Social Responsibility Report 2019

55 Superior Service 4.Cross-industry Alliances: Expand cross-industry alliances into customers’ lives and establish new business models 5.Digital Capabilities: Build digital capabilities and continue to innovate in the digital finance field Patent Acquisition Debit Card Password Replacement Mechanism (Replacing Letters with Mobile Devices) Accompanying QR code from Internet Banking User Authentication Transaction Framework for Logging into a System From a Mobile Device Actuarial Algorithm for the Maximization of Lending Value Based on Collateral Maximization Face-Swipe Cash Withdrawal System Procedure for Applying for Cardless Withdrawal through a Password via the Internet Debit Card Password Replacement Mechanism (Replacing Letters with Automatic Deposit/Withdrawal Machines) Non-Financial Card Password Letter Replacement Mechanism Credit Loan QR Code Online Sales Application Optimization of Payment Application Approval Documents Method for Obtaining FAR and FRR Calculation Data via a Facial Recognition System Version Process on gWBS Two-Factor Pairing Mechanism for Mobile Devices in Corporate Internet Banking Publishing Application Tool Automated Logic Check for Network Equipment System Payment File Conversion Tool Smart Everything Automated One-Stop Property Data Analysis Taishin Bank actively collaborates with start-up companies to expand its service scope, integrate financial services into various scenarios favored by the public, and greatly upgrade convenience. By building an Application Program Interface (API) application architecture, we have been able to accelerate the collaboration with our external partners. Not only can this architecture become a source of future revenue for bank automation, but it also accelerates the in-house development of new services. We also work from the principle of “taking the customer’s perspective” to create integrated service experience for our customers and deepen their loyalty to our differentiated services. In 2019, Taishin Bank was the first bank to offer the possibility to convert credit card bonus points into LINE POINTS. This demonstration case connected financial services and a community ecosystem through a service where users can convert and immediately use points from one system to another, connecting people’s online and offline consumer behavior, and satisfying a real consumer demand in a rapidly changing environment. Taishin also actively seeks long-term cross-industry strategic partners, and also participates in the FintechSpace, Fin&Tech, NCCU GLORIA etc., creating new business opportunities through cross-domain collaboration among industry, government, academia, and FinTech companies. Taishin continues to cultivate its digital financial capabilities. Besides improving the technical expertise of our current employees through education and training, Taishin also actively recruits digital technology talents from outside the bank in order to rapidly upgrade its overall digital capabilities. By staying at the forefront of developments in financial technology, Taishin intends to build a top-notch digital financial ecological environ - ment in the future and cultivate technological talents to serve the needs of the new generation and achieve sustainable business operations by being both active and stable. Utility model/ invention Invention Invention Invention Utility model Utility model Invention Utility model Utility model Utility model Utility model Utility model Utility model Utility model Utility model Utility model Utility model Utility model