Workplace Safety and Health Management Structure
Workplace Safety and Health Management Structure
To achieve the goal of "zero occupational accidents, low risks, and establishment of a top quality safety and health workplace", Taishin FHC and its subsidiaries have formulated the Taishin FHC Occupational Safety and Health Policy, and strictly abide by occupational safety and health laws and the international occupational health and safety management system ISO 45001. The PDCA (Plan-Do-Check-Act) circular manage[1]ment structure is used to eliminate occupational safety and health hazards, reduce operational risks, and build an intrinsically safe and healthy working environment to achieve a "friendly and healthy" workplace.
Taishin Bank has set up an "Occupational Safety and Health Committee", which holds quarterly meetings and regularly reports the promotion progress of occupational health and safety to senior executives. The Occupational Safety and Health Committee consists of 9 members, with the President as the Chairman. The other members include the Head of the Administrative Service Division, the Occupational Health and Safety Management Unit, nurses, technicians involved in occupational safety and health, and 3 labor representa[1]tives elected by the employer-employee meeting (one-third participation from the labor side). The members jointly participate in decision-making and consultation, and work together to build a culture of safety and health. Major issues should be reported to the Board of Directors at any time. The Board of Directors should supervise the overall effectiveness of the promotion of occupational health and safety.
In order to protect the safety and health of employees and to provide a safe and healthy workplace, Taishin actively introduced ISO 45001 occupational health and safety management system, and implemented it in all workplaces with 10,243 employees and contractors. The coverage ratio of the system reached 88%. In particular, the Neihu Building of Taishin Bank passed the third-party verification of the British Standard Institution (BSI) in May 2020, and continued to be certified in 2024. The number of people who participated in the internal audit and external verification reached 1,662, with a coverage rate of 21.80% in 2024.
Workplace Risk Identification and Assessment Process
In order to protect the safety and health of employees and to provide a safe and healthy workplace, occupational safety and health management personnel conduct environmental risk assessment and hazard identification in the workplace. Through management procedures such as hazard identification and risk assessment, regulatory review, internal audit, management review, and safety and health correction operations, they identify potential hazard factors that may cause personal injury or accidents in various operating activities and facilities, continuously identify and evaluate hazards, and implement necessary control measures for unacceptable risks that have occurred or may occur, so as to meet the requirements of continuous improvement of the occupational health and safety management system. The on-site medical staff conduct Framingham cardiovascular disease risk assessment for employees, identify the hazards of the four major plans for labor health protection (abnormal workload, ergonomics, maternity, and illegal infringement), and generate a Taishin health risk matrix, in order to establish workplace health and safety standards and create a friendlier workplace environment.
Taishin Employee Health Risk Matrix
Hierarchical Control of Occupational Risks
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High
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Nurses actively remind employees to Health re-examination is required, undergo regular checkups and followed up on the recovery progress. Furthermore, these employees may have their conditions evaluated, arranging onsite doctor consultation services advised and explained by medical specialists.
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Medium
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Employees' health conditions and risk factors are tracked and health re-examination is recommended. Taishin also has physicians and nurses stationed on-site to provide medical consultation and health information.
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Low
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For events of low risk, Taishin provides health management information through the use of health column.
Safe Work Environment Measures
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Stress Management
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- Taishin has an "Abnormal workload-induced disease prevention program" available to assess and manage the health conditions of stressed workers within the Company.
- Other resources such as on-site physicians, mental health information, hotlines for consulting (employee assistant program).
- Hold lectures on psychology, exercise, diet, and DIY stress relief to help employees cope with work and life pressure.
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Monitoring of the Work Environment
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- Taishin complies with Occupational Safety and Health Act and conducts indoor CO2 and luminance measurements once every six months. A total of 109 workplaces were monitored and measured in 2024 to ensure that work activities were not exposed to excessive levels of risk.
- Taishin also measures temperature and humidity at large server rooms. Alcohol thermometers are placed at branch server rooms to monitor changes in temperature and humidity.
- Renovation contractors are instructed to duly comply with the Noise Control Act and Noise Control Act Enforcement Rules throughout the construction period, and take constant care of protecting the work site and surrounding environment.
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Ergonomic Hazard Prevention Program
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- By applying ergonomics knowledge, Taishin aims to prevent employees from suffering occupational injuries and illnesses (such as muscle/bone injuries, ergonomic hazards etc) due to prolonged exposure to ill-designed work environment, repetitive actions, incorrect posture, and improper work hours.
- Customized subjects (such as service counters) are produced according to schematics; the sizes of which are designed based on business and ergonomic requirements.
- Taishin also purchases office equipment and supplies that feature ergonomic design wherever possible.
- Provided digital courses on the prevention of human-induced hazards.
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Workplace Certification
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- Taishin obtained the Taiwan iSports Certification in 2016, and since 2017, a professional team had conducted physical fitness examinations for employees. A total of 91 people have participated in testing in 2024.
- Won the first prize in the health activity category of "CHR Health Corporate Citizen" in the 2019 Common Health Magazine.
- Won the 2022 "Promotion of Sustainable Workplace Health and Safety Development Plan" of the Occupational Safety and Health Administration, being a healthy and safe enterprise with excellent performance based on the sustainability report.
- Received the "Influenza Prevention Alliance Award" of the Enterprise Pandemic Prevention Alliance presented by the the Taiwan Centers for Disease Control, Ministry of Health and Welfare from 2019 to 2024, and won the "Influenza Prevention Alliance Award - Gold Award" in 2024.
- In 2024, our Dunnan Branch, Jianpei Branch, and Zhongxiao Branch continued to maintain the validity of the AED Equipped workplace.
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Smoke-free Workplace
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- Smoking by employees or business partners is prohibited anywhere within office premises nationwide. The Company's smoke-free policy and implications of the Tobacco Hazards Prevention Act are communicated to employees through occupational safety and health training courses.
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Environment, Health and Safety Assessment
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- Appointed workplace physicians, nurses, and occupational safety personnel regularly conduct environmental assessments of the workplace, and further provide employers with information on employee occupational safety that employers shall pay attention to, as well as suggestions for improvement in workplace planning and equipment arrangement.
- Passed the ISO 45001 occupational health and safety management system verification in 2020 and continued to pass the third-party re-verifications from 2021 to 2022, ensuring the continuous and effective operation of the system within the validity period of the certificate; the renewal of the ISO 45001 certificate is scheduled to be completed in 2023. The ISO 45001 certificate renewal has been completed in 2023. In 2024, we continued to pass third-party re-inspection to ensure that the system continues to operate effectively within the validity period of the certificate.
Training and Education
In order to prevent occupational accidents, maintain the safety and health of workers in the workplace, and ensure the validity of certificates for various occupational safety and health supervisors, fire prevention management personnel, and first aiders, we continued to send employees to participate in on-the-job education and training for fire management personnel, first aiders, and occupational safety and health supervisors in 2024 to improve their professional knowledge on occupational safety and health overview, occupational health and safety management system, emergency response management (including first aid), and various hazard prevention management practices, as well as become familiar with first aid skills.
In order to strengthen the occupational safety and health knowledge of employees and prevent occupational accidents, our rules stipulate that new employees, before reporting for duty, are required to complete a general occupational safety and health training course, both online and in person. The online version is available on the Ministry of Labor Online Occupational Safety and Health Digital Learning Platform, and the physical course is organized internally by the company. The courses cover such topics as occupational safety and health regulations, prevention of common occupational accidents, prevention of traffic accidents, health and safety measures (for maternal health protection and to prevent wrongful physical or mental harm, musculoskeletal disorders, ailments induced by exceptional workload), emergency response procedures, and firefighting knowledge and drills. In 2024, a total of 41 occupational safety and health courses for new employees were organized and attended by approximately 2,516 people. Each year, existing employees are required to complete a one-hour online compulsory course, entitled "General Occupational Safety and Health Education and Training". In 2024, the total number of trainees of Taishin FHC and its subsidiaries was 10,452, with a completion rate of 100%.
2024 Health Management Focus
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Continue to Provide On-site Doctor Consultation Service
A total of 79 on-site doctor consultation services were held in 2024, providing individual suggestions according to different types of work and work place, e.g., ergonomic improvement plan, health guidance for abnormal personal health checkup.
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Organize Health Promotion Activities that Integrate
Environmental Sustainability IssuesAs part of our health promotion campaign in 2024, we organized a walking activity through which employees are encouraged to avoid a sedentary lifestyle and to walk more on a daily basis, thereby achieving carbon reduction, environmental sustainability, and health improvement.